{"id":17725,"date":"2021-05-14T11:21:11","date_gmt":"2021-05-14T11:21:11","guid":{"rendered":"https:\/\/pafritas.es\/?page_id=17725"},"modified":"2021-06-02T06:32:38","modified_gmt":"2021-06-02T06:32:38","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/pafritas.es\/fr\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n\t\t\tVotre compte<\/span>\n\t\t<\/h3>\n\t\t<\/div>[vc_empty_space]\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_content_width=”grid”][vc_column width=”1\/2″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tO\u00f9 puis-je m\u2019inscrire pour obtenir un compte et passer des commandes?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]Vous pouvez cr\u00e9er votre compte ou vous connecter via ce lien : www.pafritas.es\/votre-compte\/ ou en cliquant sur le symbole de l\u2019utilisateur en haut \u00e0 droite du site Web.<\/span><\/span>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tAvez-vous du mal \u00e0 vous connecter?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]SVP il faut v\u00e9rifier si vous avez saisi correctement votre adresse e-mail\/ nom d\u2019utilisateur et mot de passe. Si cela ne r\u00e9sout pas le probl\u00e8me, \u00e9crivez-nous \u00e0 tienda@pafritas.es<\/a><\/span><\/span>.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tNe recevez pas nos emails\/newsletters?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]-Est-ce que l\u2019adresse e-mail de votre compte est correcte? Si vous n\u2019\u00eates pas s\u00fbr ou vous avez besoin de la mettre \u00e0 jour, visitez la page de d\u00e9tails de votre compte.<\/p>\n

-Avez-vous d\u00e9sabonn\u00e9 dans nos courriels? Vous pouvez r\u00e9-activer les e-mails dans la page de renseignements personnels.<\/p>\n

– Recevez-vous nos e-mails dans votre dossier de spam? Si cela se produit, ajoutez notre adresse-mail \u00e0 vos contacts ou \u00e0 votre liste d\u2019exp\u00e9diteurs s\u00e9curis\u00e9s pour \u00e9viter que cela ne se reproduise. Notre adresse e-mail est: tienda@pafritas.com<\/p>\n

Si vous avez marqu\u00e9 chacun des points ci-dessus et ne recevez pas encore nos e-mails, s\u2019il vous pla\u00eet il faut envoyer un e-mail \u00e0 notre \u00e9quipe de soutien tienda@pafritas.es<\/a><\/span><\/span>.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_content_width=”grid” css=”.vc_custom_1566389719276{padding-top: 59px !important;}”][vc_column]

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\n\t\t\tLivraison<\/span>\n\t\t<\/h3>\n\t\t<\/div>[vc_empty_space]\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_content_width=”grid”][vc_column width=”1\/2″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tFaites-vous des livraisons \u00e0 l\u2019\u00e9tranger?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]Pour des raisons logistiques, pour le moment nous n\u2019exp\u00e9dions pas \u00e0 l\u2019\u00e9tranger via notre boutique en ligne. Mais si vous \u00eates int\u00e9ress\u00e9 \u00e0 passer une commande en Espagne, nous vous prions de vous mettre en contact avec nous \u00e0 travers cet email comercial@pafritas.es<\/a>.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tQuel est le d\u00e9lai de livraison?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]Toutes les commandes sont g\u00e9n\u00e9ralement re\u00e7ues dans 2 ou 3 jours ouvrables.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_content_width=”grid” css=”.vc_custom_1566389719276{padding-top: 59px !important;}”][vc_column]
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\n\t\t\tProduits<\/span>\n\t\t<\/h3>\n\t\t<\/div>[vc_empty_space]\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_content_width=”grid”][vc_column width=”1\/2″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tPuis-je rendre un produit?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]Oui, si la commande est d\u00e9fectueuse, nous vous prions de nous informer le plus t\u00f4t possible par mail \u00e0 tienda@pafritas.es<\/a><\/span><\/span> ou par t\u00e9l\u00e9phone +34 941 440 784 et enregistrez-vous sur le bon de livraison de l\u2019entreprise d\u2019envoi. Nous supporterons les frais de retour.<\/p>\n

Si, d\u2019autre part, la commande n\u2019a pas de dommages et il n\u2019y a pas eu d\u2019erreurs dans l\u2019exp\u00e9dition, vous pouvez rendre les produits en payant les frais de livraison. Mais tout d\u2019abord, contactez-nous par e-mail \u00e0 tienda@pafritas.es<\/a><\/span><\/span> ou au +34 941 440 784 afin que nous puissions vous aider \u00e0 le g\u00e9rer.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tLes produits sont-ils s\u00fbrs pour les personnes souffrant d\u2019allergies alimentaires?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]Nos produits conviennent aux c\u0153liaques et ne contiennent pas de traces de noix. Toutefois, tous les allerg\u00e8nes des produits sont refl\u00e9t\u00e9s dans les sachets et les fiches produits de la boutique en ligne.<\/p>\n

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\n\t\t\tAutres<\/span>\n\t\t<\/h3>\n\t\t<\/div>[vc_empty_space]\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_content_width=”grid” css=”.vc_custom_1566391176931{padding-bottom: 120px !important;}”][vc_column width=”1\/2″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tD\u2019autres questions?<\/span>\n<\/h5>\n
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\n\t\t[vc_column_text]Si vous avez d\u2019autres questions, vous pouvez nous les envoyer un e-mail \u00e0 tienda@pafritas.es<\/a><\/span><\/span> ou \u00e0 travers nos r\u00e9seaux sociaux. Nous vous r\u00e9pondrons le plus t\u00f4t possible.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

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